Problem Steps Recorder is a feature in Windows7 which lets you to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click. Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.
When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you're trying to solve, use the comment feature described below to highlight where the problem is occurring.
Some programs, like a full-screen game, might not be captured accurately or might not provide useful details to a support professional.
To record and save steps on your computer
1. Open Problem Steps Recorder (To start up Problem Steps Recorder type in “psr.exe” (no quotes) into the Start menu Search box)
2. Click Start Record. On your computer, go through the steps on your computer to reproduce the problem. You can pause the recording at any time, and then resume it later.
4. In the Save as dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension).
To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.
After recording and saving a .zip file, click the help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.
To annotate problem steps
1. Open Problem Steps Recorder (To start up Problem Steps Recorder type in “psr.exe” (no quotes) into the Start menu Search box)
3. When you want to add a comment, click Add Comment.
4. Use your mouse to highlight the part of the screen that you want to comment on, type your text in the Highlight Problem and Comment box, and then click OK.
6. In the Save as dialog box, type a name for the file, and then click Save.
To view the record of the steps you recorded, open the .zip file you just saved, and then double-click the file. The document will open in your browser.
